Common Broker Email Import Errors

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Occasionally an error can occur and a trade may not be able to be imported via the contract note using the Broker Import Email feature.

If a trade is unable to be imported and you have selected to receive a notification email you will receive an email from Sharesight containing the failure reason and an error message. If you don’t wish to receive notification emails, you can view the status of a trade in the Contract Note Inbox.

contract note error

Common Errors & the solutions:

Failure reason: Processing Error

Message: Failed to parse file <[Contract note PDF name]>.

Reasons:

Brokers from time to time change their contract note design and layout. Sharesight has set up support for the current design, consider this when trying to import older contract notes.

Sending an email with multiple Brokers’ contract notes.

The email and contract note attachment(s) exceed 10MB.

Solutions:

If your broker has changed their contract note format and design please contact us and provide an example of the new contract note so we can update the support for the broker’s contract note.

Only send one broker’s contract notes per email. If you have multiple contract notes from multiple brokers send in different emails.

If your email and contract note attachment(s) exceed 10MB split the email in to multiple emails to decrease the email size.

Failure reason: Unknown Broker Error

Message: Unable to match a supported broker

Reason: From the email we have been unable to identify the broker.

This could be because the email did not contain the broker’s name in the sent email address, subject line or message body, or we currently do not support your broker’s contract notes.

Solution: Ensure that the broker is on the list of supported brokers.

If your broker is not on the list, contact us and we can look to support your broker.

If your broker is on the list resend the email with the broker’s name in the email’s subject line.

Note: For us to set up support for a broker’s contract notes we require; examples of buy and sell trade contract notes (the more the better), the email address the broker sends them from and the subject line of the emails.

Failure reason: Validation Error

Message: Duplicate Contract Note Found - Contract Number: [contract note number]

Reason: You have two contract notes with the same number in your portfolio. To stop duplication of trades Sharesight will not add the trade from the second contract note.

Solution: Within the Contract note inbox view the contract note that is already being processed, compare the contract notes and if needed you can manually add the trade.

Failure reason: Validation Error

Message: Trade failed to import for the following reasons: Quantity must be greater than zero*

Reason: The trade does not have a share quantity above zero. Sharesight requires a quantity of shares to add the trades.

Solution:Manually add the trade including the quantity of shares sold or bought of the holding.

Failure reason: Validation Error

Message: Unit Price: Infinity is not valid

Reason: The trade does not have a share quantity. Sharesight requires a quantity of shares to add the trades.

Solution:Manually add the trade including the quantity of shares sold or bought of the holding.

Failure reason: No PDF Attachment ErrorMessage: Email received with missing PDF attachment

Reason: Sometimes brokers send out other emails, e.g. newsletters to their email database or a spam email has been received.

Solution: This error can usually be ignored. Spam emails are usually not a problem provided that your unique portfolio email address is kept private, however if you do have a problem with spam emails, please contact us.

Failure reason: Validation ErrorMessage: Unable to sell more shares than are owned in [holding]

Reason: A sell trade cannot be imported because there is no previous buy trades recorded in the holding. Adding only a sell trade to a holding would result in a negative quantity of shares being held, which Sharesight does not support.

Solution Fix the problem in your portfolio by adding or adjusting trades in the holding, so the sell trade will not result in a negative amount of shares in the holding. Then reprocess the transaction by re-forwarding the broker contract note to your portfolio email address.

Last modified on October 23, 2018 UTC